Shipping Policy

How Much Does Shipping Cost?

Free Shipping 

Big Tent currently offers FREE shipping to Australia and New Zealand by now.

We choose appropriate shipping methods for delivery.

The main options are as follows:
Aus Post, FastWay

Delivery Instructions And Time Frames

BIGTENT offers a reliable and affordable delivery service to all metro and regional locations within Australia including Tasmania. At this time we do not deliver internationally. Orders will take between 2 - 10 business days to arrive, depending on your destination and shipping method.

Please note that our couriers do not operate on weekends or public holidays. Please be prepared for slight delays to your delivery around Christmas, Easter and public holidays.

How Will My Order Be Shipped?

BIGTENT use courier services to ship your order and therefore you must supply a street address . As with most delivery services, the couriers that will deliver your order do not have a standard or set time of the day that goods are delivered. Your order will be delivered on Weekdays only from Monday to Friday and generally only during business hours 8am-5pm. During your checkout process there will be a special delivery instructions comment box if you have any special requests. Please note: not all requests will be able to be made, however we will attempt to ensure we provide the best service we can.

Do I need to be home to receive my delivery?

If you are not home when the courier attempts to deliver your order they will typically leave a note or calling card. This calling card usually contains the details needed to contact the courier to arrange a suitable re-delivery date. The courier will attempt to deliver your order two times however if for any reason you do not contact them and/ or they are unable to contact you, the delivery may be returned to us.  If returned, we will contact you and either arrange another delivery (at an additional cost to you), or we will arrange a refund of the order value less any incurred delivery costs.

How long will it take for my order to arrive?

BIGTENT online orders will take from 2 - 10 business days to arrive, depending on destination and shipping method.  Metro orders are usually received within five working days and up to ten days for regional and rural areas. Delivery times may be subject to stock availability and Public Holidays, as such receipt of orders may be extended by up to 21 days.

BIGTENT will notify you when your order has been dispatched.

What happens if my order does not arrive in the estimated time frame?

Please contact info@bigtent.com.au

If you prefer other shipping methods, please contact the seller for help.